1)
What kind of timber is used? Is it from certified plantations?
You can find the answers at
Timber Sources
2)
How to maintain Andrew Crace garden furniture? Do I need to paint Andrew
Crace garden furniture? How much does the painting cost?
You can find the answers at
Painting and Maintenance
3)
Do prices include value added tax?
Prices for UK & EEC
countries include
VAT (Value-Added Tax). If you are a VAT registered company/organisation in
the EEC ( excluding United Kingdom ), your company/organisation may be
exempt from British VAT (currently at 17.50%). We may deduct VAT
amount from the listed prices for you, if you can supply us your
company/organisation's VAT number.
Prices for USA, Non-EEC countries and Channel Island
do not include VAT because VAT is exempt.
All prices
are in British pound sterling. For other currencies, you may check
Exchange Rates here.
4)
Do prices include delivery?
No, all prices do not
include delivery and are ex-work.
4.1) For mainland UK delivery, please read our
Delivery Charges
4.2) For Channel Islands and Northern Island, we can give you an estimate of delivery charge. Please submit the
Enquiry Form below stating all the
items that you wish to order.
4.3) For rest of world, we can give you an estimate of delivery charge. Please submit the
Enquiry Form below stating all the
items that you wish to order.
5) Do I have to
assemble the products by myself?
No. All our furniture is fully assembled,
except Barbecue Tables and Tree Seats which are easy to be put together
with the instruction provided. (Note that each Tree Seat come in two
halves which need to be put together.)
6)
What is the lead time after I place an order?
Usually, if stock is available
it will take upto two weeks for
delivery (depending on where you are located). If stock is not available, it may take longer. Painting usually requires an extra
one or two weeks. Because we do not operate mass production but craft and
make our product individually, we recommend you place an order as early as
possible if you need
the delivery at a specific date.
If you would like to know the availability, please submit the
Enquiry Form below stating all items that you are interested.
7)
Where can I view Andrew Crace garden furniture?
You are welcome to visit our premise. Please find address at
the bottom of this page. We are located north of London, between Bishops
Stortford (M11, junction 8) and Harlow (M11, junction 7). If you
come from a long distance, please telephone to make an appointment, as we
are sometimes closed. We try to be open from 9 to 5, Mondays - Fridays. Weekends and Bank holidays by
appointment. Our garden
furniture are in many gardens throughout the UK, Europe and worldwide
including :
Royal Parks, e.g. Regent Park
Oxford University
Nottingham University
Cambridge University
many National Trust properties
many English Heritage properties
Kew Garden at Wakenhurst Place
London Squares, e.g. Kensington Square
The Brighton Pavilion, Brighton
The Royal Horticultural Society's Garden at
Wisley and Rosemore
British
Embassy, Paris
La Mortella Gardens, Ischia Island,
Italy |